Refund policy
Returns & Replacements
30-Day Damage & Accident Replacement: If your order arrives damaged or your product accidentally breaks within 30 days of delivery, notify us within 30 days, and we’ll send a one-time replacement at no additional charge. We may limit warranty replacements in cases of excessive, fraudulent, or abnormal claims.
- Applicable to purchases through VITRIware.com only.
- Proof of purchase required.
- Photo of the damaged or broken product required.
30-Day Return Policy: If you’re unsatisfied with your purchase, you may return unused products in original packaging within 30 days of delivery.
- Applicable to purchases through VITRIware.com only.
- Proof of purchase required.
- Customer is responsible for return shipping.
Warranty Coverage
One-Year Limited Warranty: We offer a one-year warranty from the date of purchase on manufacturing defects in materials or workmanship.
- Proof of purchase required. This could be a store receipt, order number, or confirmation email for purchases outside VITRIware.com.
- Glass Breakage: Accidental glass breakage is covered under our 30-Day Damage & Accident Replacement policy above. After the 30-day replacement period, broken glass is not covered under this warranty.
- Additional Exclusions: Normal wear and tear, misuse, commercial use, or damage unrelated to a manufacturing defect.
- If your product has a manufacturing defect, we’ll replace it with the same or a comparable item. If the item has been discontinued and a suitable replacement is unavailable then a refund will be issued.
How to Request a Warranty Claim or Return
1. Contact Us – Email sales@vitriware.com with your order number, a description of the issue, and photos of damage if applicable.
2. Receive Authorization – We’ll provide a Return or Claim Authorization for eligible returns or warranty claims.
3. Ship Your Product – We recommend shipping with insurance and retaining tracking information. We’re not responsible for lost or damaged return shipments. Please do not return or ship damaged product for breakage claims.
Shipping Address:
VITRI
PO Box 112
Durham, NH 03824
4. Processing Time – We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us by email at sales@vitriware.com or by phone at 844-848-4874.
We appreciate your support and understanding. If you have any questions, please reach out. We’re happy to help!